Bread Crumb Link
Myer eBay official store

FAQs

Q: Is the eBay Myer store the same as Myer Pty Ltd?
A: Yes. The eBay Myer store is part of Myer Pty Ltd.

Q: How can I get in touch?
A: Please contact us using the contact seller feature on the product page or call 13 69 37 Monday to Wednesday & Saturday between 9am – 6pm AEDT, Thursday & Friday 9am – 9pm AEDT, and Sunday 10am – 5pm AEDT.
Please ensure you include your full name, email address, contact telephone number and your order number (if applicable).

Getting started and ordering

Q: What payment methods can I use?
A: The eBay Myer store accepts PayPal.

Q: Are all products that are in store, or on Myer.com.au, available on eBay online?
A: No, not all products that that are stocked in a Myer store or on Myer.com.au are visible on eBay. We are constantly adding new products to our range, so please be sure to check back again soon.

Q: Can I bid on products?
A: Currently we only offer fixed “buy it now” pricing.

Q: Do I receive MYER one shopping credits for eBay Myer purchases?
A: No, MYER one members are not eligible to receive MYER one shopping credits on the eBay Myer store.

Q: Does the eBay Myer pricing ever differ from the Myer.com.au pricing?
A: Yes, eBay and Myer may elect to offer exclusive promotions for our eBay customers that are different to the Myer.com.au pricing.

Q: Can I change or cancel an order?
A: No, we are unable to change or cancel your order once it has been placed. This is because it is automatically sent to our fulfilment team for efficient processing and delivery.

If you no longer require an item that you have ordered, once the order arrives you can take advantage of our 30 Day Returns Policy. Please read our returns and exchanges page for full details.

Q: Are the items sold on the eBay Myer store brand new?
A: Yes, all items sold on the eBay Myer store are brand new.

Q: Can I use Myer gift card?
A: Presently, we do not accept Myer Gift Cards as a form of tender on the eBay Myer store.

Delivery and collection

Q: Do you deliver to my area?
A: Our fulfilment partner, Australia Post can deliver the majority of items to most areas within Australia. For information about the pre-defined delivery areas, please see the postcodes that Myer delivers to here.

Q: How much does delivery cost?
A: We’re pleased to offer FREE standard shipping on orders totalling over $100 Australia wide. Orders totalling under $100 will incur a shipping fee of $9.95.

Q: How long does delivery take?
A: Delivery times vary across Australia. Australia wide (including capital cities and suburbs, and most regional areas): 4-7 Business Days; and Regional Western Australia, Queensland and Northern Territory: 7-10 Business Days.

Q. How will I know if my order is delayed?
A: If your order is delayed or cannot be fulfilled we will contact you via the email or the phone number provided.

Q: What is Click & Collect?
A: Click & Collect is a FREE service which allows you to select and order goods online and collect from selected Myer stores. There are no delivery charges and no waiting around at home for your delivery to arrive. Click & Collect orders are available for free pickup at all Myer stores, subject to stock availability.

Q:When can I collect my items?
A:When your order is ready for collection, you will receive a notification email from your nominated store. During major sales events (such as Stocktake Sale and Mid Season Sale), Click & Collect may be temporarily unavailable. To avoid disappointment, please remember to wait for your second email from MYER. The first is a confirmation that we have received your order, the second 'your order is ready to pickup' is letting you know that your order is ready. If you come into store before receiving the second email your order will not be ready for you yet. The second email includes confirmation of the store address and instructions on where to pickup your order from within the store.

Q: What do I need to bring along to collect the goods?
A: Please bring a copy of your order confirmation email (on your smart phone is fine) and photo identification.

Q: How do I track my order?
A: You can track your order at any stage by clicking the tracking number as shown on your Myer Tax Invoice. You will have received this invoice in a separate email.

Q. What if I don’t receive all of my items at once?
A: From time to time we will need to despatch your order from multiple locations, in which case you will receive an order update for each shipment and tracking numbers for each parcel for you to monitor the progress.
Please note you do NOT incur any additional postal charges when your order is despatched from multiple locations.

Q: Do you deliver internationally?
A: Currently we offer delivery to Australian postcodes only.

Returns and Exchanges

Q: What happens if I want to return or exchange my item?
A: We hope you’re delighted with every item you purchase from Myer, but we understand that sometimes it’s not quite right.
You can return or exchange any items bought on the eBay Myer store at one of our 66 stores (with proof of purchase) or you can contact our Customer Service Centre to arrange a postal return. Please read our returns and exchanges page for full details.

Q: My item is faulty. What do I do?
A:If your item is faulty, damaged, or incorrect (not what you ordered), please contact us using the contact seller feature on the product page or call 13 69 37 Monday to Wednesday & Saturday between 9am – 6pm AEDT, Thursday & Friday 9am – 9pm AEDT, and Sunday 10am – 5pm AEDT.

For more details on our Returns and Exchanges please see our full returns policy.