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  • The Shop You Can Trust
The Shop You Can Trust

mytopia Store always seeks to sell the greatest value products on the market. These items should be of an acceptable quality, fit for purpose, and matching their description. On the odd occasion when things don’t go to plan, you can be rest assured that our Customer Support team is here to help! Check out our warranty section for all terms and conditions.

As an online provider, we encourage you to retain all packaging as this will assist you in the rare case the item needs to be returned for servicing or replacement.

With such a large product range, please be aware that there will occasionally be a case where an item is out of stock or there will be a delay when shipping your order.

In line with the Australian Consumer Law, we will work with you to resolve any issue to the satisfaction of both parties.

The terms and conditions included in each listing, the eBay user agreement and the winning bid constitute the contract between mytopia Store and the winning bidder for the provision of products. Winning bidders are assumed to agree with full terms and conditions when buying or bidding on MYTOPIA STORE   products. While all care is given, any errors or omissions in the product listing are unintentional.

WARRANTY

mytopia Store provide a full one year warranty on all purchases

CUSTOMER SERVICE

mytopia Store offer full after sale phone customer support. Click here for our full contact details.

DELIVERY

Free shipping on most items and pickup from our Sydney warehouse is also available. Check out all our delivery information here

PAYMENT

To ensure a smooth transaction, please follow the payment instructions laid out in the eBay system. If you are new to eBay and unsure how to purchase, please send us a message by clicking on ‘Contact seller’ and our Customer Service team will be happy to assist.

We accept payments through PayPal, bank deposit, and Credit Card. Once your payment has cleared, we will ship your item within 2 business days. MYTOPIA STORE   is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.

For all payments outside of eBay, please note that we process many thousands of identical payments weekly so without the correct method/reference it's impossible to figure out which payment needs to be allocated to particular items. Simply send us the reference you used, the day and time you paid, and the amount deposited. Due to our warehousing process, once payment has been received, orders are unable to be cancelled. Our 30 Day returns process may assist in this instance. Please note that credit card payments made over the phone incur a processing fee of 1.5%.

If you wish to collect your item from our warehouse, please follow the instructions laid out in each listing.

Some of our items sell with varying freight costs. Simply enter your postcode into the Postage Calculator on most listings to determine the cost to your area. eBay should update your Freight cost into the checkout process once you have committed to purchase. If checkout gets stuck and does not allow you to proceed, simply use your browser's Back button to return to the option and try again.

As always, if you have any questions, please send a message to our Customer Service team who are only too happy to help.

ABOUT US

Click here to read more about mytopia Store

THE FINE PRINT

Products sold by mytopia Store are not intended for use where fail-safe operation is required. As with any electronic or mechanical product such as an automobile, aircraft, computer or consumer good, there is always a small chance of a technical issue that needs to be repaired or may require replacement of the product or a part. If the possibility of such failure and the associated time it takes to rectify could in any situation inconvenience the user, business or employee, or could financially effect the user, business or employee then the product is not suitable for your requirements. This product is not for use where incorrect operation or a failure of any kind, including but not limited to a condition requiring product replacement, service by a technician or replacement of parts could cause a financial loss, loss of employee time or an inconvenience requiring compensation.