Standard Delivery Times
Transit time will vary based on your distance from our fulfillment centers in Sydney and Melbourne. Typical transit is normally 2-3 business days, but would likely be longer to WA, NT, and more remote areas. We use Australia Post as well as other couriers to achieve the best transit time for your package. All packages are shipped with tracking, which should be available on the next business day once your package ships. Normal delivery time is 9:00 AM – 5:00 PM.
Our couriers can deliver to any standard address or postal box in Australia
When the courier delivers, it is very important to note any issues with package appearance or damage at the time of delivery. Snap a few pictures with your phone if you notice any problems, as it will help us to get everything straightened out.
If you are not home, the courier or postman may take the package back to the depot or post office for safe keeping. They should leave a notice to direct you in how you should proceed to collect your package.
If you have any problems with your delivery or tracking number, please contact us. We value every customer and every transaction, and will address your issue promptly. If you have any issue with your courier or method of delivery, we would love to hear about it as well. Your comments will help to improve the service to you and your neighbors!