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With Mailman Parcel Delivery by
Officeworks, you can send parcels
for less

Mailman is a parcel delivery service with a flat rate to send parcels anywhere in Australia*. It's convenient, easy
to use and includes free track and trace and optional parcel protection. Send parcels for the lowest possible
price, with the lowest possible hassle.

Track your Parcel

Tracking Number

Get your Parcel Delivery labels online 24/7.

1. Pack it

Choose Mailman prepaid packaging
(based on weight)

OR

Choose from the wide range of packaging available on eBay.

OR

Use your own packaging

2. Label it

Using the parcel weight and size guide, choose the right label.

Print or have your labels delivered. Fill in & attach your label to your parcel or tube.

3. Send it

  • Purchase your items
  • Add optional Parcel Protection
  • Fill in all the details
  • Drop off your parcel at the Mailman locker at your nearest Officeworks store

Easy to identify the right label for your delivery needs.

Mailman Label Guide

The correct label is determined based on weight and size.

Mailman's Parcel & Tube Labels

We have Parcel and Tube delivery labels to suit all your deliveries up to 10kg.

Extra Small
Up to 1KG
Small
Up to 2KG
Mailing Tube
Up to 2KG
Medium
Up to 3KG
Large
Up to 5KG
Extra Large
Up to 10KG

How to determine the right label for you

Follow the steps below to determine which label is right for your parcel.

Step 1.

Convert the linear dimensions of the length, width and height to meters.
Example 50xm = 0.5m

Step 2.

Multiply the length x width x height x 250 to get the cubic weight.
Example 0.3 x 0.2 x 0.1 x 250 = 1.5

Step 3.

Weigh the parcel to determine the actual (dead) weight.
Example 1 kg

Step 4.

Compare the cubic weight to the actual (dead) weight and use the greater to select the correct label.
Example. Cubic weight = 1.5kg, Dead weight = 1 kg

Example Results

In this example the customer will need to choose the Small Label - Up to 2kg, as the cubic weight is larger than the dead weight.

Parcel protection provides extra peace of mind.

  • Optional parcel protection cover
  • Five options to choose from - $100, $300, $500, $1000 & $1500
  • Protecting your parcel contents from loss or damage from drop-off to delivery*
  • Buy in-store or purchase and get them delivered on eBay 24/7

Parcel Protection

Can I get Parcel Protection cover?

Yes. As an optional extra, you can protect your parcel for loss and damage up to the value of $500. Simply purchase a Parcel Protection label and attach it to your parcel beside the parcel delivery label. For exclusions, please refer to the Conditions of Carriage - clause 11.3, available on the Officeworks website.

What is covered under Parcel Protection?

Under Parcel Protection, your contents are covered for loss or damage during transit under the Mailman service.

What isn't covered: fragile items and other items specified within the Conditions of Carriage, available on the Officeworks website. Refer to the brochure or Conditions of Carriage - clause 11.3 for more information. Parcels are also not covered for theft or damage where 'signature on delivery' has not been selected.

What isn't covered?

Any contents that do no meet the conditions of carriage including fragile and perishable goods.
For further details please refer to the Mailman Terms & Conditions, which can be viewed on the Officeworks website.

Note: Parcel Protection claims are void if signature on delivery is not ticked on the Mailman Delivery Label. Goods left as authority to leave are done so at the sender's risk and parcel protection cannot be claimed.

How can I make a claim?

Call Officeworks to make a claim. Claims for damaged parcels must be made within 7 days of delivery. Claims for non-delivery of goods need to be made within 120 days of the expected delivery date. You must provide proof of value for lost or damaged goods for all claims. Contact us via eBay Messages for if you require another copy of your tax invoice or have any questions.

Mailman Delivery Times

Mailman is a parcel delivery service with a flat rate to send parcels anywhere in Australia.
Want to learn more? Check out our Mailman information page on eBay

This table shows parcel delivery times from capital city to capital city only.
(For more comprehensive times, visit officeworks.com.au/mailman)

FROM
TOP
Adelaide
Brisbane
Canberra
Darwin
Hobart
Melbourne
Perth
Sydney
Adelaide
1-2
3-4
2-3
7-14
4-5
1-2
5-7
2-3
Brisbane
3-4
1-2
2-3
7-14
5-7
2-3
7-10
1-2
Canberra
2-3
2-3
1-2
7-14
3-5
1-2
7-10
1-2
Darwin
7-14
7-14
7-14
3-6
7-14
7-14
7-14
7-14
Hobart
3-7
4-8
3-7
7-14
1-2
3-4
7-10
3-7
Melbourne
1-2
3-5
2-3
7-14
3-5
1-2
5-10
1-2
Perth
5-6
6-8
7-10
7-14
8-9
5-6
1-2
7-10
Sydney
1-2
1-2
1-2
7-14
3-7
1-2
7-10
1-2

Which areas are excluded?

Mailman delivers to most of Australia with the exception of remote Islands. To check which areas are excluded for delivery, see the table below.

PO boxes and Postal Lockers are also excluded from this service, as Australia Post will not allow our courier partners to deliver there.

Excluded Areas

AreaPostcodeState
ASHBY ISLAND2463NSW
BABBAGE ISLAND6701WA
BADU ISLAND4875QLD
BANKS ISLAND4875QLD
BARROW ISLAND6712WA
BATHURST ISLAND822NT
BEND OF ISLANDS3097VIC
BERNIER ISLAND6701WA
BOIGU ISLAND4875QLD
CABBAGE TREE ISLAND2430NSW
CABBAGE TREE ISLAND2477NSW
CANARY ISLAND3537VIC
CAPE BARREN ISLAND7257TAS
CARRS ISLAND2460NSW
CHANNEL ISLAND822NT
CHRISTMAS ISLAND6798WA
CHURCHILL ISLAND3925VIC
COCONUT ISLAND4875QLD
COMERONG ISLAND2540NSW
COOCHIEMUDLO ISLAND4184QLD
CROKER ISLAND822NT
CROWTHER ISLAND2460NSW
CURTIS ISLAND4680QLD
DANGAR ISLAND2083NSW
DARNLEY ISLAND4875QLD
DAUAN ISLAND4875QLD
DAYDREAM ISLAND4741QLD
DIRK HARTOG ISLAND6537WA
DORRE ISLAND6701WA
FITZROY ISLAND4871QLD
FLINDERS ISLAND7255TAS
FRASER ISLAND4581QLD
FREEBURN ISLAND2464NSW
FRENCH ISLAND3921VIC
GARDEN ISLAND6168WA
GARDEN ISLAND CREEK7112TAS
GOAT ISLAND2477NSW
GOODWOOD ISLAND2469NSW
GOULBOURN ISLAND822NT
GREAT KEPPEL ISLAND4700QLD
GREEN ISLAND4871QLD
HAMILTON ISLAND4803QLD
HAYMAN ISLAND4801QLD
HERON ISLAND4680QLD
HINDMARSH ISLAND5214SA
HOME ISLAND COCOS
(KEELING) ISLANDS
6799WA
HOOK ISLAND4741QLD
HORN ISLAND4875QLD
ISLAND BEACH5222SA
JERVIS ISLAND4875QLD
KARRAGARRA ISLAND4184QLD
KING ISLAND7256TAS
KOOLAN ISLAND6733WA
LAMB ISLAND4184QLD
LINDEMAN ISLAND4741QLD
LONG ISLAND4741QLD
LORD HOWE ISLAND2898NSW
MABUIAG ISLAND4875QLD
MACLEAY ISLAND4184QLD
MACQUARIE ISLAND7151TAS
MAGNETIC ISLAND4819QLD
MOA ISLAND4875QLD
MOLLOY ISLAND6290WA
MORNINGTON ISLAND4871QLD
MULGRAVE ISLAND4875QLD
MUNDOO ISLAND5214SA
MURRAY ISLAND4875QLD
NEWRY ISLAND2455NSW
NORFOLK ISLAND2899NSW
NORTH STRADBROKE ISLAND4183QLD
PALM ISLAND4816QLD
PEEL ISLAND4184QLD
PELLEW ISLANDS852NT
PENTAL ISLAND3586VIC
PERULPA ISLAND4184QLD
PIMLICO ISLAND2478NSW
RAYMOND ISLAND3880VIC
RITA ISLAND4807QLD
ROTTNEST ISLAND6161WA
RUSSELL ISLAND4184QLD
SAIBAI ISLAND4875QLD
SCOTLAND ISLAND2105NSW
SNAKE ISLAND3871VIC
SNAKE ISLAND3971VIC
SOUTH WELLESLEY ISLANDS4871QLD
STEPHENS ISLAND4875QLD
SUMMER ISLAND2440NSW
TALBOT ISLAND4875QLD
TASMAN ISLAND7001TAS
THEVENARD ISLAND6711WA
THREE HUMMOCK ISLAND7330TAS
THURSDAY ISLAND4875QLD
TIWI ISLANDS822NT
VERNON ISLANDS822NT
WARRABER ISLAND4875QLD
WARREGAH ISLAND2469NSW
WEDGE ISLAND6044WA
WELLESLEY ISLANDS4871QLD
WEST ISLAND COCOS (KEELING) ISLANDS6799WA
WEST WELLESLEY ISLANDS4871QLD
YAM ISLAND4875QLD
YORKE ISLAND4875QLD