With Mailman Parcel Delivery by
Officeworks, you can send parcels
Mailman is a parcel delivery service with a flat rate to send parcels anywhere in Australia*. It's convenient, easy
to use and includes free track and trace and optional parcel protection. Send parcels for the lowest possible
price, with the lowest possible hassle.
Can I get Parcel Protection cover?
Yes. As an optional extra, you can protect your parcel for loss and damage up to the value of $500. Simply purchase a Parcel Protection label and attach it to your parcel beside the parcel delivery label. For exclusions, please refer to the Conditions of Carriage - clause 11.3.
What is covered under Parcel Protection?
Under Parcel Protection, your contents are covered for loss or damage during transit under the Mailman service.
What isn't covered: fragile items and other items specified within the Conditions of Carriage. Refer to the brochure or Conditions of Carriage - clause 11.3 for more information. Parcels are also not covered for theft or damage where 'signature on delivery' has not been selected.
What isn't covered?
Any contents that do no meet the conditions of carriage including fragile and perishable goods.
For further details please refer to the Mailman Terms & Conditions.
Note: Parcel Protection claims are void if signature on delivery is not ticked on the Mailman Delivery Label. Goods left as authority to leave are done so at the sender's risk and parcel protection cannot be claimed.
How can I make a claim?
Call 1300 633 423 (1300 OFFICE) to make a claim. Claims for damaged parcels must be made within 7 days of delivery. Claims for non-delivery of goods need to be made within 120 days of the expected delivery date. You must provide proof of value for lost or damaged goods for all claims. Contact us via eBay Messages for if you require another copy of your tax invoice or have any questions.