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Delivery and Returns

Delivery

Orders should arrive within 2-5 business days from date of purchase. Deliveries in rural areas may incur an additional few days.

Returns and Refunds

When seeking a return on a product, please contact us via the Help Centre via https://support.2xu.com. Once contacted we will assess whether your product may be returned and provide instructions on how to return your goods, with which you must comply.

Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you.

Refunds will be issued via PayPal

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