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FAQs and Warranty

Warranty

General Warranty Info

  • All post-purchase product enquiries should firstly be directed to the store of purchase. In the case that the store cannot rectify the issue, your query should be directed to the distributor of 2XU apparel in that particular region
  • All 2XU Wetsuits have a 2 year warranty.

Clothing and Accessory Warranty – 12 months

Your 2XU clothing and accessories are supported with a warranty on both manufacture and materials for one year from date of purchase.

2XU will choose to replace or repair any defects that occur within normal wear and tear circumstances. This covers the failure of any seams, moldings, trims, or fabrics.

2XU retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow wash instructions and take all reasonable precautions to maintain the garment. Exposure to elements such as extreme heat, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty.

2XU will not repair or replace items that have clear physical stress such as rips and split seems, or where there is clear evidence of inadequate care or treatment.

Wetsuit Warranty – 24 months

Your 2XU performance swimming wetsuit is supported with a warranty on both manufacture and materials for two years from date of purchase.

2XU will choose to replace or repair any defects that occur within normal wear and tear circumstances. This covers the failure of any seams, moldings, trims, or fabrics.

2XU retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow wetsuit care instructions on the original swing tag, and take all reasonable precautions to maintain the garment.

Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. Materials such as fingernails and other sharp objects may tear and rip the high performance neoprene in your 2XU wetsuit. 2XU will not repair or replace items that have clear physical stress such as rips and split seems, or where there is clear evidence of inadequate care or treatment.

If you believe that you have received a faulty item, please visit https://support.2xu.com and fill out your request for return or exchange, along with any relevant images. We aim to respond to all requests within 24-48 hours.

 

PRODUCT CARE AND INFORMATION

How should I wash and care for my 2xu gear?

Washing instructions will be on the care tag of the individual gear you own. However, as a general rule:

- Machine wash in cold water with like colors

- Do NOT Tumble dry. hang to dry in a cool shady area away from sun.

- Do not use bleach, fabric softeners or dryer sheets

- Do not iron

When storing, we recommend placing apparel in garment bag to protect from snags and prolonged exposure from sun.

We recommend getting a delicates laundry bag for extra long use.

 

How long do they last?

Our garments are built to perform. We carefully select our fabrics and materials to ensure the longest lifespan possible for our garments. The standard life of our garments is approx 7 years, provided that the care instructions are followed for wear and wash.

 

 ORDERING AND PAYMENT

 

Can I amend or cancel my order after it’s been placed?

If you're having second thoughts about your online order and wish to cancel it, please submit a request as soon as possible via https://support.2xu.com. We cannot make changes to your order once it has been placed. As we are committed to getting your order to you as soon as possible, if it has been released for processing we cannot guarantee we can cancel the order.

 

What are my payment options?

We accept PayPal only.

 

What currency is the site in?

All prices displayed on www.2xu.com/au are in Australian Dollars.

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