Frequently Asked Questions
Q: Is this an official Dan Murphy’s Store?
A: Yes, this eBay store is owned & operated by Dan Murphy’s.
Q: I have lost my order number, can you please assist?
A: If you have lost your order number, please email our customer service team at firstname.lastname@example.org
Q: Is my order eligible to receive Everyday Rewards/Qantas Frequent Flyer points?
A: We are not part of the Everyday Rewards program at this time.
Q: Do you deliver outside Australia?
A: Currently items purchased through the Dan Murphy’s eBay store can only be delivered in Australia. Delivery is not available to all areas, please check the item description before purchasing.
Q: Do you have restrictions in your shipping?
A: Yes, due to current legislation we do not deliver to the following post codes; 4605, 4713, 4816, 4825, 4830, 4871, 4876, 4895, 6798, 6799, 6770, 6765. For the following postcodes, we will not supply any product that is in a container of 1lt or above, or any beer in glass containers over 375ml: 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770. For the following postcodes, due to local alcohol restrictions and working with the regulator we are unable to supply any products that are classified as a 'Cask' and/or 'Fortified Wine': 5680, 5690. We do not deliver to the following post codes; 6798, 6799, 6770, 6765. For the following postcodes, we will not supply any product that is in a container of 1lt or above, or any beer in glass containers over 375ml: 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770.
Q: How will I know when my order has shipped?
A: When your order ships, you will receive an "Order Shipped" email which will contain your Estimated Delivery Date along with tracking and delivery information.
Q: How do I track my shipped packages?
A: Once your order has been dispatched a tracking URL will be available in your Ebay account so you can track your order.
Q: Will everything I ordered arrive on the same day?
A: If your order contains multiple items they may ship separately and arrive on different dates. This may result in separate deliveries.
Q: Can I change my delivery method?
A: No once the order has been placed you can’t change the delivery method.
Q: Can I change my delivery address?
A: Once you have submitted your order the delivery address is verified. To help prevent fraud we cannot change the delivery address after your order is submitted and verified.
Q: Can I change my delivery date?
A: When your order ships, we will send you an e-mail with the estimated delivery date and the delivery information for your order. Since your order is already with the carrier or in-transit, it's not possible to change the delivery date. Please check your e-mail regularly (including "Junk" and "Spam" mail folders).
Q: How can I track my postal order?
A: Most orders ship on the same or next business day after payment is received. After we ship your order, eBay will send you a shipping confirmation email. You can also retrieve your tracking number and order status by going to the Purchase History page of your My eBay account. Your order status and tracking number will be listed if your order has been shipped.
Q: Do deliveries require a signature?
A: Yes by a person 18 years or over.
Q: How long after I place an order will it be dispatched?
A: We aim to dispatch all orders by the next business day, pending product availability.
Q: How long does delivery take?
A: Delivery times will vary by postcode and item. Please read our Delivery Information for more details.
Q: How much is delivery to my area?
A: Delivery costs will vary by postcode and item. Please read our Delivery Information for more details.
Q: I haven't received my order. How do I find out where it is?
A: By logging into your Ebay account or via the URL link included in the email order confirmation. if you require further assistance, please email our Customer Service team at email@example.com
Q: Can I pick up the products from different stores?
A: No, Click and Collect is not available for our products.
Q: Can I collect my order directly from a Dan Murphy’s store?
A: No, Click and Collect is not available for our products.
Q: Can I make changes to my order after it is submitted?
A: Before placing your order, please make sure that you are satisfied with the product that you have selected. Once your order has been submitted it is not possible to change the order in any way.
Q: Can I Cancel; Modify or Change order after it is submitted?
A: Due to our processing speed it is not possible to change your order once placed. Before placing your order, please make sure that you are satisfied with the product that you have selected. If a mistake was made when placing an order you can request for your order to cancelled & we will endeavour to cancel orders upon request. This may not be possible due to the speed of order processing or if the request is made outside customer service operating hours or within peak sales periods. An order cannot be cancelled once dispatched. Please contact our customer service team for further assistance.
Q: How can I verify that the order I placed online went through?
A: After you place an order, we send you an e-mail response acknowledging receipt or confirmation. This e-mail includes your order details, order number, customer number and the Estimated Delivery Date.
Q: Why is my order going to take longer than I expected?
A: Your order might take longer to process if there is an unforeseen issue with stock on hand. You will be contacted by a Dan Murphy’s associate if this is the case.
Q: What happens if my order is delayed?
A: The Estimated Delivery Date you received when you place your order is based on the most up to date information we have at that time. Sometimes a delay can occur after your order has been submitted. If your order is delayed, we will contact you.
Q: Can I add items to my order?
A: If you have not already checked out, you will have the option to continue shopping. That way you'll be able to take advantage of our combined shipping discount. If you have already checked out and paid for an item, we are unable to make any revisions or additions to your order.
Q: I only received part of my order. How can I receive the rest?
A: Please email our Customer Service team at firstname.lastname@example.org and send details on what is missing from your order. We'll make arrangements to ship your missing items right away.
Q: Will I get a Tax Invoice?
A: A tax invoice will be emailed to your nominated account once the item(s) is despatched. If you cannot locate the email please check your spam/junk folders. Should be once the payment has been approved by the bank.
Returns & Refunds
Q: Can I return my order?
A: If you'd like to return your item: you must contact Dan Murphy’s Customer Service within 45 days of the invoice date to receive a refund or credit. (unless the product is defective or the return is a direct result of a fault).
Q: If I return my order to Dan Murphy’s, will the shipping charges be refunded?
A: You can return products that you bought directly from us within the timeframe set by our Return Policy. When you return your item, we'll credit your account for the price of the item, minus the initial shipping and handling fees. Shipping charges aren't refundable.
Q: What if I have a problem with my item after 45 days?
A: Please email our Customer Service Department at email@example.com and send details on what is missing from your order. We'll make arrangements to ship your missing items right away.
Q: Some of my items have arrived damaged. Who can I speak to about this?
A: We are sorry for the inconvenience. Please email our Customer Service team at firstname.lastname@example.org so we can organise a refund or exchange for the damaged goods.
Q: How can I return or exchange my order?
A: If in the unlikely event your purchase is faulty or wrongly described, we will refund your money or exchange the items. If you decide you do not need the item, you can return it to your local dan Murphy’s store or email our Customer Service team at email@example.com to arrange a mail return, which may incur a fee. Please read our Returns Policy for full terms and conditions.
Q: If my order has already been dispatched, how do I cancel it?
A: If the order has been dispatched, you can:
- Return the product to your local Dan Murphy’s store,
- Refuse to accept the delivery and it will be returned to Dan Murphy’s, or
- Ship the product to the return address. A delivery note or invoice must be included with the returned product
Payments and Price
Q: What Payment Methods do you offer?
A: Dan Murphy’s only accepts payment via PayPal; this is the quickest and easiest way for us to process your order. You do not need a PayPal account as PayPal also processes credit and debit cards.
Q: Are the Prices the same as those in Dan Murphy’s Stores & on danmurphys.com.au?
A: Whilst many of our prices are aligned, each of our channels are managed separately pricing and product availability will differ from time to time. We readily offer great discounts and coupons exclusively to our eBay customers.
Q: Can I make you an Offer?
A: The prices listed are as stated and we do not accept offers or negotiate.
Q: Do you Price Match?
A: Currently we do not offer a price matching or a Best Price Guarantee service via our eBay store.
Q: How long does it take to verify payments?
A: Payments are verified and funds taken from your account immediately.
Q: How will I know if my payment has been successful?
A: Your screen will display a message thanking you for the order and will display your order number. You can use this order number for future reference for any queries you may have. You will also receive an email confirming your order.
Q: I think my payment has failed. Can you help me?
A: You will be notified instantly if there is a problem with your card. You will be prompted for an alternate payment method or to contact our Customer Service team on 1300 72 33 88 for assistance.
Q: Why has my order been cancelled due to payment issues?
A: From time to time we may need to verify your details. If we are not able to do this then the order is automatically cancelled.