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FAQs

SHOP POLICY

The terms and conditions, together with eBay's user agreement, constitutes the contract between the winning bidder and Outbaxcamping for the supply of products. The contract cannot be varied unless there is prior agreement between Outbaxcamping and the buyer. Bidders are assumed to agree with full terms and conditions when bidding on the auction(s).

While all care is taken in the item listings, any errors or omissions in the listings are unintentional and may be corrected prior to the item being dispatched.

WARRANTY

Outbaxcamping offers a 12 month warranty on all products from the date of purchase, unless otherwise stated. Outbaxcamping warrants its products against defects in materials and/or workmanship. If a defect arises and a valid claim is received by Outbaxcamping within 30 days of purchase, Outbaxcamping may, at its option, repair the products, provide replacement parts, arrange a full replacement or arrange a refund minus handling and freight charges. If a defect arises and a valid claim is received by Outbaxcamping after 30 days of purchase, Outbaxcamping will replace the parts needed to repair the products. The warranty period for commercial use is 3 months.

Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance). All accessories and bonus gifts are not covered by warranty such as carry bags, cable, and batteries and the like, and therefore should not be assumed to be part of the purchase.

PROOF OF WARRANTY

Your receipt of purchase is proof of your warranty. Please provide the following details when contacting us about a warranty claim:

  • Date of purchase:
  • Full delivery name:
  • Full delivery address:
  • eBay user name:
  • Phone number:
DEAD ON ARRIVAL/DAMAGED

Should your item not function on arrival (dead on arrival) you are entitled to return the product to us for a full refund, repair, or replacement at your request. The item needs to be returned and inspected prior to any resolution being provided. The outcome of the inspection will take no longer than 8 business days from the date the item is received to our service department.

GENERAL REPAIRS/SERVICES

Where necessary, the item may need to be returned to determine fault/issue. Once the fault/issue is clarified, Outbaxcamping may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.

In the above 2 instances, Outbaxcamping may not accept the warranty claim in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. Where freight costs were incurred by Outbaxcamping to return your item for inspection, reimbursement to Outbaxcamping may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer's expense. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 15% of the item cost. Payment to be made to Outbaxcamping within 14 days of being notified of warranty rejection. Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires. Where money is owed to Outbaxcamping for repairs and/or postage, Outbaxcamping is entitled to hold onto the item until payment is made.

**Ensure you read the Returning Items info below prior to returning any product**

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.