30 DAYS MONEY RETURN
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below: We must be notified within 30 days of you receiving the item that you intend to return it. The item must then be returned within 7 days following this notification (see Returning Items*).
- The item must be returned in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
- The item/s must NOT be opened, used, worn or damaged, and must in perfect condition when we receive them back.
- O NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
- The item is securely packed to ensure it is received back by us in original and re-saleable condition.
There is NO Handling fees for all returns
The refund amount will also have original freight costs deducted. If the item was sent with free postage, a 15% postage fee will also be deducted from the refund amount
If the item has sustained damage in transit, or is not returned as noted above, a revised refund amount may be required.
If you wish to take up this offer, please undertake the following:
- Please click here (Ask the Seller a Question) stating your eBay id, the item/s you wish to return, and the reason for the return
- Our Customer Service Department will review your ema il and, if applicable, issue you a Return Authorisation (RMA) number which must be included on the address label. All other relevant information will be sent to you at this time.
- Outbaxcamping will not accept the return of any item/s without an RMA attached. Products returned after 30 days will incur an restocking fee of 30% of total purchase price.
RETURN POLICY/RETURNING ITEMS
If you are required to return an item, the following steps need to be followed:
- Please click here (Ask the Seller a Question) stating your eBay id, purchase date, pictures of the damaged or faulty part and the reason for the return.Our Support Department will review your email and, if applicable, will advise of the returns procedure.
- Within 60 days of the customer receiving the item, Outbaxcamping may pay for return of the item (where freight costs apply). When pick up was from one of our warehouses the buyer is responsible to return the item at their own expense
- Please ensure that you package the item in its original packaging or provide similar packaging in order for our couriers to safely pick up and deliver the item. We suggest you keep the original packaging until the end of your warranty period.
- Customer is to return item at their own expense 61-365+ days after receiving the item, unless if required by Consumer Law. Outbaxcamping may still offer their courier service.