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At we realise that things don't always go as expected, and sometimes goods may have to be returned – a product may be defective.

If a product meets the return requirements, wrongly described, different from a sample shown or doesn't do what it is supposed to do, you may choose between a replacement, store credit or refund.

Examination by the company of such goods shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, or by repair or alteration not effected by the company. The company's liability to the buyer in either contract or tort shall not extend either under this condition or any other provision or in any circumstances at all to indirect or consequential loss or damage or loss of profits sustained by the buyer provided always that this condition shall not exclude or restrict for death or personal injury arising from its negligence.

It is the responsibility of the buyer to ensure that any items returned are properly insured.

The company will not be responsible for any items lost or damaged in transit.

All goods returned must have a copy of the original invoice enclosed with the returned goods which helps us to identify you and quickly process your return.

Goods returned must be as originally supplied by the company

Customers choosing to return / change of mind on an already delivered purchase, a $9.90 restocking fee will apply.30 day return period only.


Defective Items

New items come with a 30 day guarantee against manufacturing defective. Used items have a 7 day return . Some items may have a longer warranty periods provided by the manufacturer.


How to request a return for a defective item

STEP 1. Please contact us via the Ebay Message System Only, as soon as the problem arises . Please state your order number or user ID and the item you are returning and description of the problem.

STEP 2. One of our friendly staff will contact you.

STEP 3. Once the item is received by us, and provided the returned item meets our return critera we will provide you with a credit to your account, a replacement product or a refund on the item to your original method of payment. This will be done within 7 business days of receiving the item and advise you of the outcome.

Customers are responsible for all costs to facilitate the return of the item to us. Ozgem does not accept any liability for returned items until they have been received by us.


Warranty Claims

Warrantable Items. A warrantable item is one which is covered by a manufacturer's warranty. This is often the case in brand-name electrical items.

Warranty claims are handled by the manufacturer, please contact them immediately and follow their Returns Policy and Instructions.