1. Can I pick up my order to save on shipping fees?
We are sorry to advise that pick up is not available and there is no exception to this.
As we operate from a strict warehouse environment and do not have resources allocated to a pick up service, the general public is also not allowed on premises.
2. Do you ship to international addresses?
At this stage, we do not ship to international addresses.
3. How are my items delivered?
Your item(s) will be delivered via Australia Post eParcel service in most cases, but some items can also be delivered by Allied Express.
Once your item has been dispatched from our warehouse, your eBay order is automatically updated with the tracking number (and eBay will send you an automated eBay message once this is done).
4. Is express delivery available?
We regret to advise express delivery is not possible, even if you are willing to pay the additional cost.
5. How can I cancel my order?
Please note we are only able to cancel your order if we have not dispatched it from our warehouse. Emails that are sent after the order is confirmed will in some cases be too late to cancel, even if the order was placed after hours or during weekends.
This can happen even if you send your cancellation request just a few seconds after you purchased the item, as we operate with a fast and automated dispatch system, but need time to manually respond to your message.
To send a cancellation request, please send us an eBay message immediately and we will do our best.
6. How long does it take to ship to my destination?
The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT and TAS, approximately 4 - 8 working days.
*** Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
*** We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
7. How much are the shipping charges?
Some of our items have fixed postage cost or are free to you for nationwide delivery. You can enjoy this discounted rate and the advantage of our competitive contracts with our delivery partners only at Ozplaza.Living. As our postage and handling fees are already competitively priced, we do not offer a further combined postage discount for purchases of multiple items (unless specified on the listing).
As for those items with mixed postage costs (i.e. depending on where you live), please use our easy to use postage calculator towards the top of the listing.
As always, please refer to each listing to confirm whether there are any applicable shipping charges.
8. May I combine two or more orders to save on shipping cost?
Our postage is already competitively priced, therefore we do not offer a further combined postage discount if you purchase more than one item (unless specified on the listing).
9. When will my item be dispatched?
Please be assured that we will send out the item usually within 1 working day (2 working days at the latest in rare circumstances) after we receive your cleared payment. Once your item has been dispatched, your eBay order will be updated with the tracking number and you will be notified of this through an eBay update message.
10. Why are certain products not shipped to WA, NT and TAS?
We regret to advise that we do not deliver certain items to the above states and territory, as stated in the individual listing. This is due to the significantly higher cost of shipping charged by Allied Express for heavy or oversized products to those areas.