At Peter's of Kensington we pride ourselves on our large selection of domestic and international brands you know and trust, all at affordable and competitive prices. Accordingly, we want you to be pleased with your purchase at our eBay store.
We understand that sometimes you may wish to return a product that you have purchased. Below we have outlined the Peter's Policy regarding Returns to assist you with this process.
CHANGE OF MIND
If you have changed your mind about a purchase, Peter's of Kensington will offer a gift card, exchange, store credit or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that: 1. Items are returned within thirty (30) days of the time of receipt of goods; 2. You have proof of purchase; and 3. Items are in original, unopened and undamaged packaging.
Please ensure that the returned product is suitably packaged to prevent damage during return shipping. Items can be returned via post box or post office, depending on the size of the return parcel.
For assistance with your refund, please contact us by clicking here.
FAULTY OR DAMAGED ITEMS
If in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our customer service team on (02) 9662 1099 or alternatively get in touch within thirty (30) days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, Peter's of Kensington will provide a gift card, exchange, store credit or refund. Refunds will be processed according to your original method of payment.
If you believe your item is faulty after the 30 day time criteria, Peter's of Kensington may require you to send the item back at your expense for assessment. This cost will be refunded to you if item is deemed faulty.
The Returns Policy for in-store collect items correlates with that of "Purchases made online" (see above), with the exclusion that a change of mind shall permit you to a gift card, exchange, store credit or refund at our discretion at the time of collection. Following collection, Peter's of Kensington Returns Policy will only extend to an exchange, gift card or store credit at our discretion for change of mind.