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Frequently Asked Questions

    Payment

  1. Do you combine postage for multiple items?
  2. What is the postage?
  3. Can I pay by direct deposit or cheque?
  4. How can I pay if I don't have a credit card.
  5. Shipping

  6. Where is my item? What to do if my order has not arrived?
  7. What delivery service do you use?
  8. Can you ship to my country?
  9. Returns

  10. Do you accept returns?
  11. Who covers the cost of returning unwanted items?
  12. Other questions

  13. Is the item for sale new?
  14. Will I receive a book with the same cover as displayed?
  15. I'm looking for a specific book. Have you got it?

Payment

1. Do you combine postage for multiple items?

We do not combine postage for multiple purchases, as we process each item separately.

2. What is the postage?

We offer free shipping to all destinations.

3. Can I pay by direct deposit or cheque?

We are sorry but we currently do not accept direct bank deposits or cheques. We accept PayPal only.

4. How can I pay if I don't have a credit card.

A credit card is not required to make a payment. To use immediate payment you may pay with PayPal using a credit card, debit card or your current PayPal account balance. If you don't have a credit or debit card, you should transfer some funds to your Paypal account first and pay using your account balance.

Shipping

5. Where is my item? What to do if my order has not arrived?

We post from United Kingdom within 3 business days of receiving cleared payment. Please see the table below for delivery times to all destinations.

If for any reason your delivery should not arrive within the estimated time frame, please contact us, and we will be happy to help you to sort out the problem. We would be grateful if you would wait until the estimated time frame has elapsed before contacting us.

6. What delivery service do you use?

Orders within UK are sent by Royal Mail 2nd class. All international orders are sent by airmail.

7. Can you ship to my country?

We only post to: Australia, New Zealand, United States, Canada, Japan, Europe
(excluding some countries).
We are sorry but we are currently unable to offer delivery to other destinations.

Delivery times

Please allow the following guideline times for delivery:

Destination countryDelivery time
United Kingdom
6-8 business days
Europe
7-12 business days
Rest of the World
8-15 business days

Please note that Business Days are Monday to Friday (excluding public holidays) and that delivery times are estimates and are not guaranteed.

Returns

8. Do you accept returns?

We accept all unwanted items that are returned to us within 30 days of receipt, provided that they are still in original brand new condition (sealed, where applicable).

If you wish to return an item to us please contact us first for advice on how to return it.

We reserve the right to refuse a refund on the item if the item is not returned in an adequate condition.

9. Who covers the cost of returning unwanted items?

A Buyer will be responsible for the costs of returning the goods to us unless we delivered the item in error or the item was not as described or damaged. Once the item is received back, we will issue a full refund.

Other questions

10. Is the item for sale new?

All items in our store are brand new and unused, unless otherwise stated.

11. Will I receive a book with the same cover as displayed on the listing?

Book covers usually match pictures in our listings but there is always a small chance that cover will vary as publishers occasionally update covers. Although the cover may differ, the book contents will be the same.

12. I'm looking for a specific book. Have you got it?

If there is any book which we do not list on eBay please contact us and we will be happy to assist you in any way we can. Due to the fact that there are thousands of books available on the market we cannot list all of them.