FEEDBACK

Your feedback is very important to us. Please feel free to contact us first to fix up any problems with your items before leaving negative or neutral feedback. Please remember we cannot forsee or prevent the odd item going astray in the Post, however, we will do our best in chasing up missing items through Australia Post. Once your goods arrive safely and you are satisified with our products and service, please leave positive feedback for us and we will do the same for you.

SHIPPING INFORMATION

We usually dispatch items upon payment clearance and always within a couple of days. Items are posted via Australia Post using Parcel Post.

Should you require Express Post, Registered Post please request and we will revise Invoice accordingly.

NOTE: ALL ORDERS OVER $50 WILL REQUIRE REGISTERED POST

Registered Post is required to some overseas countries, regardless of value, due to poor delivery record

COMBINED POSTAGE

Puss n Pooch Gallery Offers Combined Postage Rates! We encourage you to ask for combined postage rates in order to receive the best value postage. We are happy to hold purchases while you complete shopping or bidding so they can all be posted together. We do combine postage for multiple purchases - please wait for your invoice to ensure the correct postage costs are applied. Due to the large variety of items offered it is impossible to enter postage costs for all the possible combinations.

ALL INTERNATIONAL BUYERS - PLEASE NOTE THE FOLLOWING:

International buyers are most welcome to purchase from Puss n Pooch Gallery.

Please note that any importation duties and/or taxes that may be levied are the responsibility of the purchaser/buyer and do not constitute part of the purchase price.

For details, please contact your Customs/Importation Department within you country to determine what costs/fees may be levied and/or due

Further, information concerning the value of the item will be the cost price of the item paid by the purchaser inclusive of shipping costs

Please do not ask us to quote a lower amount as refusal may offend.

PAYMENT INFORMATION

We accept Paypal, Bank deposits, Money Orders. We also accept most major credit cards by arrangement - Credit Card info can be Faxed to Puss n Pooch Gallery if required. Please arrange payment within 5 days from the end of auction or purchase. If you require an extension or are waiting for other items to end please contact us and advise.

We do not accept personal cheques

RETURN & EXCHANGE POLICY

Puss ‘n’ Pooch Gallery understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will cheerfully return/exchange the item/s provided:

1. All items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.
2. In the event an item arrives broken or damaged in transit, please photograph the damaged item and packaging and send an email with clear pictures to sales@pussnpoochgallery.com.au. This should be done upon receipt of item and no longer than 7 days from receipt. We will then arrange a credit and/or replacement. Breakages are not covered under the 30 day return policy.
3. The returned product(s) must be as new, ie: unused, unworn unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
4. Call (02) 9713 7015 or email us with the following details at hand: Your Name, Invoice Number, Product Name, and Reason for Return or Request for replacement, exchange, credit or refund.
5. Post the product(s) to the following address: Puss ‘n’ Pooch Gallery, P.O. Box 584, Haberfield. N.S.W. 2045
   
   Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.

It is suggested that you send your return package by receipted post or express post, as Puss ‘n’ Pooch Gallery will not be held responsible for any product lost/damaged in transit.

If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods.