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FAQs

Do you have a Question?

Here are some answers to a selection of frequently asked questions by our customers.

I can’t find the product I am looking for. Can rebel get it for me?

rebel is constantly updating the products available on our website. However, we have an extensive range of product available in stores, which may not be displayed on our eBay store yet. Not all products are ranged on the eBay store currently.

If I don’t want to pay via PayPal, can I pay by phone or fax?

Unfortunately, we are unable to take telephone or fax orders. Customers are encouraged to use our website to place orders and to utilise our payment gateway security features.

What if I am not happy with my purchase?

If you are not happy with your product for any reason, please refer to our Refunds & Returns section for more information.

How much does delivery cost?

rebel offers you the cheapest and fastest shipping from a selection of trusted carriers. There may also be promotional shipping rates that can apply to your order

Please read our Shipping & Delivery section for more information.

How long will it take to receive my order?

Delivery time within Australia is usually between 2 - 10 business days for smaller goods and between 5 - 10 days from dispatch for all bulky goods depending on your location, and the location of where the stock is shipping from.

Please read our Shipping & Delivery section for more information.

My delivery hasn't arrived within the expected time frame. What happens now?

You will receive tracking information once the order has been shipped. Tracking details will also be available via your eBay account. If you are unsatisfied with the information provided in the tracking link, please contact us via the contact seller option on your order with your transaction and/or tracking details and we will investigate your delivery further.

I placed my order today, but my account status says it has not been dispatched. Why is this?

All parcels are collected from our distribution feeder stores by approximately 5:00pm each business day. It is only when all the day's parcels have been collected, that your member account status is updated to display your order delivery status.

What do I do if I have forgotten my account password?

You can use the 'forgot your password' link on eBay. if the issue still exists, please contact eBay customer support.

Can I change my account details?

Yes. To make changes to your account details, log in to your account and make changes under account settings.Please contact eBay customer support for further assistance.

How can I return a product?

You can either take the product back to your closest store, along with your invoice as proof of your purchase. Alternatively, if you would like to return an item by mail, please contact us via 'Contact Seller' and we will advise accordingly.

How do I arrange a delivery and installation for my purchase?

We currently do not have Delivery and Installation available on the ebay store.