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The official Australian Samsung eBay shop

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FAQs

Q

Is the Samsung eBay store the same as Samsung Electronics Australia?

A
Yes. The Samsung eBay store is part of Samsung Electronics Australia.
Q

What payment methods can I use?

A
The Samsung eBay store accepts PayPal for all our eBay orders. If you do not have a PayPal account, PayPal also accepts MasterCard, Visa and American Express credit card payments. We are unable to accept credit cards directly at this time.
Q

Can I bid for products?

A
Currently the Samsung eBay store only offers fixed, buy it now pricing.
Q

What are the delivery charges.

A
We offer free shipping on all items purchased through the Samsung eBay store.
Q

Where do you deliver to?

A
We deliver to any physical street address within Australia. We do not deliver to PO Box, AFPO, PMB or Locked Bags.
Q

Can I cancel my order?

A
Once your order has been placed you're unable to cancel it, however you can return your purchase at no charge under our 14 Day Change of Mind policy, terms and conditions apply.
Q

What happens if I want to return my item?

A

You can return any items purchased from the Samsung eBay store provided they are with the terms and conditions of our 14 Day Change of Mind policy by contacting our Customer Care Team by emailing onlinesupport@samsung.com or by calling 1300 362 603 Monday to Friday between 8.00am and 8.00pm AEST.

Please see our Return and 14 Day Change of Mind policy for terms and conditions for product returns.

Q

What happens if my item is faulty or I need assistance?

A

If you have any product related issues, please contact our Customer Care Team by calling 1300 362 603 for assistance.

Q

What happens if I am not home to accept delivery of my order?

A

If your not home to accept delivery, a parcel collection will be left in your mail box with instructions on how to collect your order from your local Australia Post Office.

Q

Can I check the status of my eBay order?

A

Yes, you can check the status of your order by logging into your eBay account or contacting our Customer Care Team on 1300 362 603 Monday to Friday between 8.00am and 8.00pm AEST..