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Welcome to the Shoe Box on eBay

Shipping & Delivery

We offer Free Shipping on any order over $50 on full priced items to be shipped within Australia. All our parcels are sent to you by Australia Post. We do not offer pick-up facilities or customer organised courier.   Express post service is available, will be charge an extra fee.

 

Returns

You or the recipient of an order may return an item that has been purchased from the website because you have changed your mind or are unhappy with the purchase.

We will gladly refund unworn items returned with a proof of purchase within 30 days from the original shipped date. All returned products must be, Unworn, Unused and in original condition with all manufacturers' packaging.

It can take up to 10 working days from the received date to process the refund. All refund will be credited to the account of purchase.Customer will be responsible for the return shipping and handling charges. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Faulty Merchandise: Shoe Box will accept returns on all goods with a proof of purchase, where; The product is proven to be faulty or not of merchantable quality; The product is wrongly described; The product is different from a sample shown to you. Shoe Box reserves the right to assess the age and condition of the returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused.

No refund on insurance, gift wrapping, and other fees. Products that were purchased in conjunction with a promotion and were subsequently delivered with a Free gift, must be returned with that Free Gift to received a full refund for the original item purchased. If the original item is returned without the Free Gift, the value of gift will be charged to the purchase via the original payment method.

Contact Us

If you still have questions, please contact our customer service team directly at customercare@shoebox.com.au. Please allow 48 hours for emailed responses (excludes weekends). You can direct to call our customercare centre on 02 9809 2277 (8AM to 4PM Time zone for all dates and times: (GMT+10:00) Eastern Time - Melbourne, Sydney) if there is any urgent enquiry.

Company Information

Company name: Hatexio Pty, Ltd.
Registered Address: 21 Buffalo Road Gladesville NSW 2111 Australia
Contact Email: customercare@shoebox.com.au Contact Number: 02 9809 2277

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