|
 shoezooshoes
mainly ships using FedEx. Orders ship Monday through Friday only. shoezooshoes recognizes most national holidays. During those days our shipping department will be closed and no orders will be processed or shipped.
shoezooshoes is happy to offer
FedEx 2nd Day expedited services. Listed below are the cutoff times each
day for the order to ship the same day. Any expedited orders placed and paid after
3 PM EST (noon PST) on Friday will not ship until the following business
day (Monday). Please note that your order must also be conformed, meaning
that if there is any issue, it must be resolved by the time listed below:
**FedEx 2nd Day - 3PM EST (12
noon PST) Monday through Friday.
Tracking
For order status and tracking
information log onto "My eBay" at www.ebay.com
FedEx Package Tracking - www.fedex.com/Tracking?cntry_code=us
U.S.
United States Postal Service Package Tracking
- www.usps.com/shipping/trackandconfirm.htm
Military Post Service Agency
- hqdainet.army.mil/mpsa/index.htm
Estimated Delivery Date
If you have not
received your package and it is past the estimated delivery date that
is provided on fedex.com, please contact us at (888)649-0006. Packages
are typically left in areas that are relatively safe. We recommend checking
around your house or perhaps with a neighbor. Packages that are delivered
to gated communities or apartment complexes are generally left with the
leasing office or the building manager. Please verify with them prior
to reporting non-delivery. If you feel that the package did not arrive
or is lost, please contact shoezooshoes at your earliest convenience and
let us resolve this matter. Direct signature is required for large quantity
or quality orders and oversized packages. If there is no one at the shipping
address for signature, FedEx will reattempt delivery. If your package
indicates that there has been a FedEx delivery exception it may be due
to an incomplete/incorrect shipping address or the delivery location is
un-secure to leave the package by the front door, or the location may
be undeliverable. Please contact shoezooshoes at (888)649-0006 to assist in making further
arrangements to resolve the matter with FedEx. IMPORTANT:
shoezooshoes is not responsible for misdelivery or lost package due to inaccurate shipping address provided on the original sales order. Please review your order before completing the transaction.
Delivery Days
and Time:
FedEx Express delivery days
are Monday through Friday 8 AM to 6 PM.
FedEx Ground delivery
days are Monday through Friday 8 AM to 7 PM
FedEx Residence delivery
days are Tuesday through Friday 9 am to 8 PM and Saturday 9 am to 3 PM.
Weather Delays
Shipments may
be delayed due to extreme weather conditions. shoezooshoes is not responsible
for delayed shipments due to harsh weather conditions.
Uncontrollable
Delays
shoezooshoes is
not responsible for any uncontrollable circumstances on behalf of FedEx
such as mechanical break downs, accidents, fire etc.
Undeliverable
Package
There are instances
where FedEx is unable to find the shipping address on the package and
they will return the package back to the sender. We will not resend packages
that FedEx was unable to deliver. Once the return department receives
the package they will refund the order. Previous shipping charges are
nonrefundable.
US Military
shoezooshoes supports
our Military! We ship APO, DPO and FPO addresses by using the United
States Postal Services, although, additional fee may apply. Expedite
shipping is not available for APO/DPO/FPO shipment. Once USPS delivers to Military Post Service Agency then USPS is no longer the service provider. MPSA is responsible for the delivery of your packages. For more information on MPSA
: hqdainet.army.mil/mpsa/index.htm
Shipping Restrictions
Correctional Facilities
shoezooshoes is unable to ship
to penitentiaries/ correctional facilities.
Freight Forward
shoezooshoes does not ship
to freight forward companies or other third party courier service companies.
Post Office Boxes
Some orders cannot be shipped to PO Boxes because FedEx does not deliver to PO Boxes. Please provide a physical address to ensure delivery and avoid delays.
We will place an order "on hold" and send an email notification to either respond to the email or contact our friendly customer service support team at (888)649-0006 to verify the proper shipping address. Once we confirm and verify the physical address, the order will be approved and prepared for shipment.
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