Are your items new?
Yes, all of our items are new and unused.
Can you give me more information about a product?
Unfortunately we're unable to provide any more information on products other than what is already stated on the the listing.
What payment methods do you accept?
We accept payment via Paypal.
Can you offer a cheaper price on bulk orders?
No, sorry, but we do work hard to ensure that the lowest possible price is listed on our products for all customers.
Can I cancel my order?
Unfortunately once an order has been submitted we're unable to cancel it. If you would like to return your order when it arrives, please follow the returns process outlined below.
How much is postage?
Standard delivery is free to anywhere in Australia.
Can I pay extra for express delivery to receive my item faster?
At this stage we only offer standard delivery. Delivery estimates are provided with the 'estimated between' dates on the product listing page.
Can I change my address once my order has been placed?
No, sorry. Since our ordering system is automated, it's not possible for us to make any changes to an order once it has been received.
When will my order be sent?
Orders are dispatched within 10 working days. You will be notified by email when your order ships.
What do I do if my order doesn't arrive within the expected timeframe?
Please contact us if your order hasn't arrived by the final date in the delivery estimate.
What is your return policy?
Most items can be returned within 30 days of the item being shipped provided it is in new, resalable condition. Items can be returned after the 30 day period in compliance with the relevant consumer legislation if the item is faulty or damaged.
We are unable to accept perfumes, cosmetics, CDs, DVDs, games or software as returns, unless the goods are faulty or factory sealed and unopened.
To return an item, find the item in My eBay and select 'Return this item' from the More actions drop-down menu.
What do I do if my order has arrived damaged or has missing parts?
For damaged items shipped to you in the last 30 days we will be happy for you to return your items at no cost. To return an item, find the item in My eBay and select 'Return this item' from the More actions drop-down menu.
If you have any queries, please message us via the eBay "Contact Seller" or "Ask a Question" link.