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  • Frequently Asked Questions
Frequently Asked Questions
 Q: what's this parcel made of?
  A: we all declared the parcel material in our description so please read the description more careful before you buying , . and if it still can't resolve your problem , then you can message to us , and after we will answer to you timely .
 Q: How to choose the color size after winning the auction?
  A: Please note the color and size you want in the order when you process the payment. you can also send us an ebay message with the color and size you want immediately after the payment goes through. There are 2 sizes, Asain size and US size for some of the items, please tell us the exact one, thanks.
 Q: what the size of this parcel ?
  A: Please check the size table for detailed sizes. For some clothes we have 2 kinds of sizes, Asian size and US size, so you can compare its size before you purchased , as the measurement method is different, so there will be 1-2 cm error.For some items,there is only one free size. please check if it will fit you well before purchasing.thanks.
 Q: . what about the parcel quality ?
  A: we are trying to offer the highly quality and cheap products for you , all the parcel are supplied from the factory directly , and we all checked the parcel condition before dispatched it you , may be you can buy one for the first time to test its quality , and if you feel well , then you can buy more next time 。
 Q: What is PU leather ?
  A: Following is the explain of pu leather: PU (ploy urethane) is synthetic leather, with leather textured, very durable. PU is used instead of (faux leather), the price is higher than PVC. From the chemical structure, it is closer genuine leather. it have rich colors and many patterns(than genuine leather).
 Q: what shipping method do you offer ?
  A: normally we supply 2 methods shipping ways :economy shipping and standard shipping , the economy shipping approximate delivery date is 15-25 working days , and the standard shipping approximate delivery date is 7-15 working days ,the delivery time depending on your location ,but delay may occur as the process of customs or various other reasons.
 Q: how can i do if i want a more economy and faster shipping ?
  A: if the 2 above shipping ways can't resolve your problem , and you want to have a other shipping , please contact us in advance , and then we can arrange to send by EMS or DHL , the approximate delivery date is 3-7 days ,you need to pay for the extra express fees .
 Q: how long do you ship the parcel after paid ?
  A: usually we finish the shipment within one working day, ,and Sunday and some other important holidays would be postponed, thanks for your greatly patience but on the other hand , we would check your order before shipping, please make sure your shipping information all correct ,so then we can ship it to you timely
 Q: can i have a tracking number for the purchase?
  A: you can see the tracking number on your end according to your order. so then you can track the parcel shipping status online , please be note , most of countries can't provide the shipping status after departure china , it is depending on the Destination country , but this case doesn't influence the normally shipping ,so please don't worry ..
 Q: special attention for the package ship to Brazil and Russia ,
  A: as we know , your this 2 country are very large ,the package need to through many more transfer links . also the Brazil locate very far and clear the customs very slowly , , so the packages delivery date would be longer than other countries , up to 25-45 days .
 Q: do you offer Combined shipping ?
  A: yes , we can offer Combined shipping for you , we can ship all your purchased item into one package and ship togehter to you , but please be note , that all the item total weight must lower than 2 kilos , if the total weight heavier than 2 kilos , then need to ship by separately .
 Q: do i need to pay for the customs duties?
  A: the payment just for the item plus shipping , not included any other customs duties , we ship the parcel to you with a low price for the customs declaration ,also send it as gift . so trying to help you avoid the customs fees,but as the import policy is different from countries , so seller hasn't the responsibility for the import duties .
 Q: which payment method do you accept?
  A: normally we accept the payment through paypal . but if you haven't a paypal account , please contact us , and then we can arrange to pay by other method .
 Q: . how long can i pay for the item ?
  A: normally , the payment must be received withing 7 days after auction end , as after then we need to open an unpaid item case for the order to get back the ebay transaction fees ,but if there is something wrong with your account , please contact us timely , so then we extend the payment time .
 Q: can i get a discount if buy more from you ?
  A: thanks for your greatly interesting to our products , we also do wholesale , the more the cheaper , please contact us in advance before you purchased , and also tell us the exactly quantities of you want , and we will give you a total lowest price for all the articles , or we can give you a member price on our site .
 Q: special notice to Russia buyer :
  A: since 1th March 2013 all the packages ship to Russia ,the addressee must be the full name , the receive name must included three parts:your first name+father name + last name ,otherwise the package would be returned becasue of the the addressee Inadequate, so please update your paypal account information timely , thanks for your greatly assistance.
 Q: .Do you accept Returns or Replacement?
  A: we accept the return project within 14 days since delivered date, if is not the quality problem .Return shipping should be in buyer own responsibilities and costs. Note: This policy does not apply to items received damaged in transit, or lose some parts. Or some other problems
 Q: please contact to us in the first time if you have a problem with the item .
  A: if you are experiencing some small problem for the project , please contact us in advance , and we will trying our best to assist you . please don't open case or put negative comments for us . believe that we can settle the problem well in a postive way .
 Q: what about your working time?
  A: our working time is GMT+8 / Monday--Saturday / 8:30---17:30, apart from the Sunday and some other important holidays , and we can reply your problem within one working day, thanks for your greatly patience.
 Q: .apart from through ebay messages ,can i have other ways to contact you ?
  A: you also can contact us by below connection methods: skyple:kevinstly MSN :kevinzaixian@hotmail.com Phone;+8613816472385 we will trying our best to assist you .
 Q: .i have some advice for you , what can i do ?
  A: please don't hesitate to contact us if you have any of suggestion for our products or service , we are very valued our customers , and also want to offer the best service for them , if you can help us , we glad to treat you as our enthusiastic customers .and will give you a satisfied discount for the purchase .
 Q: . is the actual item same as the pictures shown ?
  A: as you know , due to the computer screen and other circumstance factors , this matter is can not be avoided easily ,so the actual item colour you received would be little different from the pictures shown ,we are trying our best to settle this problem well , thanks for your greatly understanding 。

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