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Returns Policy

Returns & Change of mind

Items purchased on the Sony eBay Store are only able to be returned if deemed faulty. We do not allow for change of mind. If you have received damaged, defective or incorrectly shipped merchandise, please notify Customer Service within 30 days on 1300 13 SONY (7669) or through the eBay message centreto arrange a return.

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As the products being sold may be manufacturer refurbished or factory seconds, minor cosmetic variations may occur. These cosmetic variations have been checked by our Sony Authorised repair agent and do no impact the function of the product. We cannot accept refunds for items based on appearance.

What warranty is provided on purchases?

All items available to purchase on the Official Sony eBay Store are covered by a full 12 month Sony manufacturer warranty from Sony. Sony provides invoices on all purchases via an email with a PDF.