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Styletread Officia lStore - Official eBay Store

FAQs, Styletread Officia lStore - Official eBay Store
FAQs

GENERAL

Q - I received my shoes but I need to return them. What now?

A - The eBay Returns system is easy to use, to start please:

  1. Find the item in My eBay and select Return this item from the More actions drop-down menu.
  2. Select the reason for the return. If you're returning for 'remorse' or 'change of mind' reasons, you'll be responsible for the return postage costs. If you're returning an item for a different reason, please contact Styletread via the eBay Message Centre to organise a return.
  3. Pack the item carefully and send it back to the seller. You must return the item within five business days of requesting the return. It's a good practice to include tracking information when returning an item.

If you need further assistance with this process please contact Styletread using the eBay Message Centre.

Q - The shoes I want aren't available in my size. What now?

A - The stock available on eBay is an accurate reflection of the stock we have in our warehouse. Please contact us through eBay's Message Centre if you'd like to know if, or when, we'll get any additional stock of that particular shoe.

Q - I have seen the same product on another site. Do you price match?

A - We do keep an eye on our competitors’ prices and are in constant communication with our suppliers, however, due to our generous fast delivery; we don’t match the short term price changes of other retailers. We do offer end of season sales, so if you're after a bargain, check out our sales section!

Q - How can I cancel my order?

A - As we pack all orders soon after they are placed, please contact our Customer Happiness Team using the eBay Message Centre as soon as possible.

Q – How can I find a specific brand/style?

A – You can search the entire product range on eBay by using the search bar next to the Styletread logo. Alternatively you can browse each category by clicking the links left hand side.

DELIVERY & RETURN

Q - How long will it take to receive my shoes?

A – If you live in Australian metropolitan areas the delivery time is 2-3 days.

If you live in Australian rural area the delivery time is 4 days.

If you live in New Zealand or United States delivery time is between 3-7 days..

Q - Do you deliver everywhere in Australia, New Zealand and United States?

A - Almost! We deliver to any business, home or PO Box address in Australia, New Zealand and United States, unfortunately we cannot deliver to Parcel Lockers.

Q - How do I return my order?

A- Your shoes can be returned by any shipping method as the cost of returning an item is at the customer’s expense. We do advise being able to track your return so that we can make sure it arrives here at Styletread HQ safely.

The eBay Returns system is easy to use, to start please:

  1. Find the item in My eBay and select Return this item from the More actions drop-down menu.
  2. Select the reason for the return. If you're returning for 'remorse' or 'change of mind' reasons, you'll be responsible for the return postage costs. If you're returning an item because it's not as described, please contact Styletread via the eBay Message Centre to organise a return.
  3. Pack the item carefully and send it back to the seller. You must return the item within five business days of requesting the return. It's a good practice to include tracking information when returning an item.

If you need further assistance with this process please contact Styletread using the eBay Message Centre.

Q - How long does the refund process take?

A –We process the return the same day it is received. Your refund request is then forwarded to our finance department.

Depending on your bank, your refund will appear in your account in approximately 1-14 business days.

We may decline to offer a refund if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging.

Q - How do I change the delivery address after I have ordered?

A - Due to our quick turnaround process, it's important you contact us within 3 hours of placing your order if you've made a mistake. If you notice a mistake outside of this time please contact Styletread using the eBay Message Centre.

Q - Will I have to be home when my order arrives?

Yes – our courier StarTrack requires a signature upon delivery. Please note that we will deliver to your work or any other address that is convenient for you too!

However, if you’re not at home, StarTrack will leave a notice in your mailbox to advise that you can pick up the package at your nearest post office. The package will be kept at the post office for 7 days. You may also nominate a trusted friend to pick up the package from the post office for you by filling out the back of the collection notice.

Q - Can I exchange my shoes if they don’t fit?

Unfortunately we don’t offer any exchanges on purchases but we do allow customers 30 days to return the goods to us. We advise that you purchase the more appropriate size as soon as possible so that you do not miss out!

PAYMENT

Q - What forms of payment are accepted?

A - Styletread accepts PayPal. Paypal accounts can pay through all major credit cards.

STYLETREAD - BUY SHOES ONLINE

Step into the new season with our extensive selection of women’s and men’s fashion shoes. We carry all the top Australian and international brands and have all the latest fashion styles.

We've got shoes for any occasion; including boots in all shapes and sizes, comfort shoes you can wear all day, active sneakers, and heels.

Need a new bag for work or a clutch for the evening? We also have a great selection of quality leather and synthetic bags from fashion brands such as Tony Bianco, Louenhide and I Love Billy.

Providing the fastest and easiest online shopping experience, Styletread offers free delivery on orders over $65 within Australia and $100 to New Zealand, a 30-day return policy and a 4-hour express delivery option for customers close to our home base in the Sydney metro area. Plus we offer free delivery on bag purchases within Australia.

Stocked brands include; Mollini, Birkenstock, Julius Marlow, Windsor Smith, Skechers, Lipstik, Django & Juliette, Crocs, Walnut Melbourne, Diana Ferrari, Adidas and more.