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Frequently Asked Questions

Q: Care of Italian Charms: How do I care for my Italian Charms?
A: Italian charms should preferably not been worn in water and definitely not in salt water or
chlorinated pools. Italian Charms should be cared for in the same manner as you would look after any
fashion jewellery items.
Q: Ceramic Charms: What are Ceramic Charms?
A: We are very pleased with our high quality Ceramic Charms. We stock a range of Country ceramic charm Flags. The manufacturing process for the ceramic (enamel) is for it to be crushed (not melted) and the crushing process then creates a natural sparkle background.
Q: Combined Postage: Do you offer a Combined Postage Discount?
A: Yes, we most certainly do. In fact the idea of our Flat/Fixed postage is to allow you to buy in bulk and save money. We charge a single flat/fixed postage fee and you can buy as many items as you like (paid for in the one transaction).
Q: Compatibility of Italian Charms: Are your Italian Charms compatible with other Italian Charms?
A: Yes. Our 9mm charms, Superlinks, Key Chains & charm bracelets are all compatible with, and are made in a similar style to, Zoppini, Unodomani, Nomination, Mudd, Boxing, Disney and many others.
Q: Custom Made Photo Charms: What are Custom Made Photo Charms?
A: Photo Charms are our specialty. Our talented Design & Orders Department can create a 9mm Custom Made Photo charm from your image, photo or they can create a design for you with any wording. These are very popular for those looking for a Medical Alert Bracelet that isn’t bulky and can include emergency phone numbers. eBay listing: 380166790059
Q: Customer Service: Do you provide Exceptional 5 Star Service?
A: Yes, we most certainly do. And our extremely hard working staff are here to ensure your shopping experience with Stylysh Charms is everything you expect it to be … and more. We enjoy communicating with our customers in a courteous and professional manner at all times.
Q: Delivery Time: How long will it take for my Parcel to arrive?
A: We despatch all Parcels via Australia Post. Within Australia postage can take from 2 to 6 work days depending on where you live in relation to Perth, WA [our offices]. And overseas parcels are required to go through Australian Customs (on departure) & the Customs department (on entry) into your country, so delivery can take up to 10 work days.
Q: Discount for Bulk Buying: Do you offer any Discount if I buy more than 4 items in the 1 transaction?
A: Yes, we most certainly do. Please visit our eBay Store to find out how you can save 10% on certain items through ‘Best Offer’ … it’s a great way to save yourself some money and it’s our way of rewarding our Bulk Buying customers.
Q: Email contact. Can I contact you by Email?
A: Yes, please do. We are happy to answer any of your queries, so please email us stylyshcharms@bigpond.com Lysha & Stephen, Stylysh Charms, Perth, Western Australia
Q: Enamel Charms: What are Enamel Charms?
A: There are 3 types of enamel charms. (1) Puffy enamel charms: The imprint of the design is stamped into the charm from the inside & then enamelled. (2) Glued enamel charm: Jewellery glue is used to secure the enamel design to the link. (3) Soldered enamel charm: The enamel design is soldered to the link.
Q: Express Delivery: Do you offer Express Delivery within Australia?
A: Yes, we certainly do. We can despatch your parcel via Australia Post in an Express Satchel. Please refer to our listings for the Express Delivery Postage costs.
Q: Insurance: Do you offer Insurance on Items I’ve Purchased?
A: There’s no need for you to have to pay additional for insurance. It is our Company Policy to replace any items that are Lost In Transit at no charge to you (including FREE OF CHARGE re-posting of your parcel). We have a sophisticated Tracking System in place and we are confident that the likelihood of your parcel being Lost In Transit is extremely low.
Q: Laser Charms: What are Laser Charms?
A: There are two types of laser charms. (1) There is the matte engraved laser charm, and; (2) There is what’s called a RH (Red Heart) matte laser engraved charm (an engraved laser charm with a red enamel heart).
Q: Licensed Charms: Do you sell Licensed Italian Charms?
A: Sellers who list their items as ‘Licensed’ charms, when in fact they are not, are actually selling ‘fakes’ – so beware. However, if we state in our Listings that a Charm is “Licensed”, then you can be assured it definitely is as we go to great lengths to obtain permission to purchase and sell charms under license (legally).
Q: Lost Parcels: What happens if my Parcel is Lost in Transit?
A: That’s not a problem at all. We have tracking on all parcels, so if your PostPak hasn’t arrived within 10 working days (maximum) … let us know and we’ll find out where it is and let you know.
Q: Material: What are your Italian Charms made of?
A: Our silver tone Italian Charms are Hypoallergenic, made from stainless steel and they won’t rust or tarnish.
Q: Multiple Items: Can I buy as many items as I like in the one transaction?
A: Yes, you certainly can. You can purchase as many items as you like and pay for them in the one transaction – for the one flat / fixed postage charge.
Q: Overseas Customers: Do you sell to Customers outside Australia?
A: Yes, we certainly do. We have sold thousands of items Worldwide. Where possible, we always try to include a FREE GIFT to suit our customer’s country of origin too.
Q: Pandora Beads/Charms: Do Italian Charms connect to Pandora Beads?
A: No, and we honestly do get this question quite often. These are Italian Charms, not Pandora Beads or European Beads. Each Italian Charm is linked to another Italian Charm. They cannot be clipped to a necklace chain, worn as a ring or clipped on as a broach.
Q: Payment Types: What types of payment do you accept?
A: We accept PayPal from International and Australian customers –or- Commonwealth Bank Deposit Australian customers only. [ Our bank account details will appear in Checkout for those wishing to pay direct to our Commonwealth Bank Account ].
Q: Photo Charms: What are Photo Charms?
A: A photo charm is created by an image being printed onto high quality photo paper. The image is then cut to fit into a ‘blank’ photo charm, secured in place with a metal/paper adhesive and then the photo is coated twice with a clear resin enamel. Photo charms should be given 5 days for the resin to form a hard protection barrier.
Q: Postage Time: Do you post promptly?
A: Yes, we most certainly do. We understand the importance of prompt delivery, so we make 3 trips to the Post Office every day and in most instances we post ‘the same day of payment’ (excludes weekends & public holidays when the Post Office is closed).
Q: Pricing & Quality of Charms: Why do some Italian Charms look the same, but prices vary greatly between Sellers?
A: Sellers who state that their charms are of a superior quality to others selling the same charms–or- that the more you pay for your Italian Charms the better the quality - are unlikely to be buying in large quantities (MOQ minimum order quantities) of 500 per charm. We do buy in bulk, so we can sell for less.
Q: Ring Connector: Can I wear an Italian Charm as a Ring?
A: No, Italian Charms are ‘connected’ to each other and there is no connection at the back of the charm to clip to a ring. Italian Charms are designed to connect to ‘other’ Italian Charms to create a bracelet.
Q: Starter Bracelets: What is the Difference between Matte/Brushed and Shiny/ Polished Starter Bracelets?
A: The difference between the finish of the bracelets is how the stainless steel is treated. The Matte/Brushed finish does not have a reflection, whereas the Shiny/Polished does have a reflection. We stock Silver Tone Matte & Shiny Starters, all Gold Tone Matte & Shiny Starters and Silver Tone Trim with Gold Matte/Brushed Centre Starters.
Q: Time Difference: If I email you can I expect an instant response?
A: We always aim to respond promptly. Our offices are located in Perth, Western Australia and within Australia there are a few hours time difference between states. For overseas customers, there may be many hours time difference between us .. But, we’ll definitely contact you during our Office Hours which are: from 8am to 8pm, 7 days week.
Q: Tracking of Parcels: Do you provide notification of when a parcel is Posted and Tracking Details?
A: Yes, we certainly do. We email you as soon as your parcel has been posted ‘and’ we also provide PayPal Tracking details (including the Customs Declaration barcode number for overseas parcels) via PayPal’s email tracking system.
Q: Warranty Period on Products: Do you offer a Warranty on your Products?
A: Yes, we most certainly do. We’re proud of our products & we provide a 30 day from date of purchase ‘Replacement Policy’. If an item is faulty or damaged in transit, we'll replace it Free of Charge within the 30 day Replacement Period. (Customers are NOT required to pay postage because we’ll post a Warranty charm completely FREE OF CHARGE).
Q: What if I need Extra Links for my Starter Bracelet?
A: We sell 3 x starter links –Per Bracelet Design- for those wanting to expand their bracelet. The item numbers are: Silver Matte/Brushed Item: 380167039320, Shiny/Polished Item: 250532148390, Gold Tone Matte/Brushed Item: 380178739070, Gold Tone Shiny/Polished Item: 380178739090 and Silver Tone Trim/Gold Matte Centre Item: 250532148373.
 

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