|Q:What should I do after I have won an item?|
|A:After you have won an item, you should go to the bottom of the particular listing and use our “check out” function.
If you intend to buy multiple items at a time, please “check out” after you have finished your shopping. You may receive discount on postage and handling fee.
“Check Out” is a very important step in your online shopping p|
|Q:Why can't I check out multiple items|
|A:1.Items that are too large cannot be combined together.
2.Not combine for international buyers
3. Items must be purchased under the same person/ebay ID and shipped to same address
4.All combine items should be won and checked out together within 5 days
We apologize for any inconvenience caused. Please contact us immediately if you encounter|
|Q:How much discount can I get for multiple items purchase|
|A:Different items have different combine postage discount policy apply. please check item listing discription detail for combine postage.We will consider to reduce the postage even more for mixed purchases with parts, please email us.|
|Q:What reference do I need to leave if I choose bank deposit payment|
|A:If item is auction item and you are the only winner then you can leave ebay item number as reference. If item is buy it now item with multiple buyers then you must leave your ebay user ID as reference.|
|Q:If teller unable to put my ebay id as reference or put the wrong reference what should I do|
|A:Please email us with the payment date , total amount and your deposit bank Bsb Number with your ebay user ID so we can identify your payment.|
|Q:if I need to change delivery address and ship item to my friend what should I do|
|A:Please email us directly firstname.lastname@example.org to change delivery address. Please do not leave message at your pay pal payment page.|
|Q:How do I get refund|
|A:1.All item comes with a 30-days warranty. If problem is not reported within 7 days of receiving, buyer is responsible in all postage costs.
2.Postage and Handling may not be refundable if full refund is required.
3. Refund will only be processed via PayPal or Bank Transfer, depending on which payment method was used when payment was transferred|
|Q:What is DOA faulty|
|A:Damage on Arrival (DOA) Warranty: This warranty only apply to goods which arrive broken or appear to be not in good working order on initial usage.
Any physical damage on the item after play will not be treat as DOA item|
|Q:Who should pay for the return postage once DOA happen|
|A:If DOA does occur, buyer should pay return postage and keep item in original package.We will fix or replace and send back to customer. Shipping and handling fee is non-refundable|
|Q:Do you have international charger offer to oversea buyers|
|A:Sorry we only carry Australian standard charger which is 240v and 3 pins. If you are international buyer and the item you going to buy have charge, pls make sure your have converter to convert it to your local power point stardard|
|Q:What is your manufacturer warranty policy|
|A:This item comes with 30 days warranty against manufacturer defects from the date of invoice
We accept NO responsibility for after- play damages, improper installation or customer modified items
Return items which are non-defective are subject to a 20% restocking fee|
|Q:What is the process of return a DOA item|
|A:1. Returns must be authorized by the seller prior to their return.
2. Buyers must follow the returns instruction provided by the seller.
3. We reserve our right to replace the buyer with a repaired or new item (with equal value or less), or provide a full or partial refund with equal or lesser value|
|Q:I can not check out with correct combine postage amount what should I do|
|A:For multiple items purchase ebay system may not able to generate correct postage invoice.Please do not check it out until we send you invoice with correct combine postage discount. you can contact us by email to ask for the combine invoice if ebay system do not allow you check out correctly.|