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HELP & FAQ

SIZES

HOW DO I KNOW WHAT SIZE I AM?

Tarocash has a sizing guide on every product page or you can visit the SIZE section of our website. Our sizes are represented in Australian sizes and in our size section we show you how to measure yourself so you can find your Tarocash size.

RETURNS & EXCHANGES

WHAT IS TAROCASH'S POLICY ON RETURNS AND EXCHANGE?

Tarocash is happy to provide a full refund, exchange or credit note for change of mind purchases, provided you have a receipt as proof of purchase, the item has not been worn or washed, and the swing ticket is still attached to the garment.

Please note that we cannot refund orders paid with Paypal in-store. For refunds of paypal order, they must be sent to our online returns department.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note in store only, provided the garments have not been worn.

If a garment is faulty and provided you have proof of purchase, you are entitled to choose between a refund, exchange or credit note

Please refer to the RETURNS AND EXCHANGES section of our website for further information.

DELIVERIES

WHICH COUNTRIES DOES TAROCASH SHIP TO?

We currently deliver to Australia

HOW MUCH DOES DELIVERY COST?

Australian Domestic Orders

Tarocash charges a flat rate of $10.00 for standard delivery on all orders and $15.00 for express delivery within Australia. But if you register with us orders over $85 with standard delivery will be delivered for FREE. (However from time to time Tarocash reserves the right to offer free delivery.)

Click and Collect orders are Free Delivery.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Express orders can take 1-3 business days and standard orders can take 3-5 business days depending on your location.

Please note delivery times may be delayed by an extra 2-3 working days due to public holidays.

WHICH COURIER COMPANY DO YOU USE?

We use Australia Post for all our Australian domestic deliveries. We use Startrack for all Click and Collect orders.

CAN I TRACK MY ORDER?

Yes once your order has left our warehouse you will receive an email with a tracking number and a link to the Australia Post website. You will also be able to see the status of your order on the eBay site.

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is a problem with your order, please email us at tarocash online@tarocash.com.au or call us on 1300 11 8276 (1300 11 TARO) or +61 2 9699 0895 Internationally. Monday to Friday between 9am and 5pm Australian Eastern Standard Time. Please note customer service will be closed on all public holidays.