 |
| Q:Are you a registered business? |
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| A:Yes. I am registered in NSW. My ABN is 169 727 96 214. |
| Q:Can I pick up? |
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| A:No, I am not able to offer a pick up service at this time. The items for sale are not stored at my home and the storage location does not permit public access due to insurance liabilty issues. |
| Q:Do you allow pick ups? |
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| A:No, I am not able to offer a pick up service at this time. The items for sale are not stored at my home and the storage location does not permit public access due to insurance liabilty issues. |
| Q:Can I pick up? |
|
| A:No, I am not able to offer a pick up service at this time. The items for sale are not stored at my home and the storage location does not permit public access due to insurance liabilty issues. |
| Q:What can I do if I need more information? |
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| A:Please send me a message and I will try and answer your question. Most items have measurements provided in the description. I am happy to give additional measurements if needed. |
| Q:Do you offer combined P&H discounts? |
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| A:Yes, absolutely!
The cost will depend on the items size and weight. You can message me to get a quote before making your purchase.
Please wait for a combined invoice before paying for a multiple item order.
No discount is available for items with 'free postage'
No discount is available after payment has been made. |
| Q:Can I make an exchange? |
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| A:Yes, if I have the items in stock, you may return item for a straight swap.
You will be responsible for all postage costs including the cost for me to send you the new item/s. A 14 day limit applies & items must be in the same condition as originally sent to you. Swimwear cannot be returned under any circumstances. |
| Q:What happens if a mistake has been made in the listing? |
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| A:I am happy to fully refund all money paid (including return postage costs) if I have made an error with a listing or description once the item is returned to me.
Contact via email should be made for a return address. Items must be returned unused & within 14 days of sale. |
| Q:Can I have your bank account details please? |
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| A:ANZ Bank
Karen White
Account no. 598016364
BSB no. 012310 |
| Q:Do you combine postage? |
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| A:Yes. The cost will depend on the weights & sizes for all items & may not be cheaper due to the items weights & sizes.
Please don't complete checkout until a combined invoice has been sent.
Discounts are not available for items listed as 'free postage' or after payment has been made. |
| Q:How much is the Postage and Handling Charge? |
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| A:All P&H charges are clearly listed at the top of each listing for Australia-wide delivery. Costs include all packaging and handling and are non-refundable for change of mind. Other services (ie express and registered post) are available upon request.
Registered post is compulsory for all orders over $50.00 |
| Q:What payment methods do you accept? |
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| A:My preferred payment methods are bank deposit (ANZ bank), Australia Post money order or PayPal. I will also accept other forms of payment if you email me and get it ok'ed first, however personal cheques are never accepted, so please don't ask. |
| Q:Can I wait until another item I am bidding on finishes before I pay? |
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| A:I am happy to wait 14 days for you to make any store item purchases that you want. All I ask is that you keep in regular contact with me so that I know you are still shopping. I will send an updated invoice after each purchase so that you always know your outstanding total. |
| Q:When can I expect my item to arrive? |
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| A:All items are posted within 24 hours of receiving your payment. I will always send an email letting you know that your parcel has been posted. Please check your spam folder.
Delivery then takes between 1 and 14 business (ie not weekends or public holidays), depending on how far it has to travel from Sydney. |
| Q:What if I have other questions not covered here? |
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| A:Please feel free to contact me. Simply scroll down this page to ask anything that you need to know.
I am on-line every day. Evening and night questions will be answered early the next morning. |
| Q:What are your bank account details so that I can pay? |
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| A:ANZ Bank
Karen White
Account no. 598016364
BSB no. 012310 |
| Q:Do you sell bulk or wholesale? |
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| A:I am happy to answer questions about bulk purchases. Just email me and ask, however I do not sell wholesale and cannot always discount as my items are already listed as cheap as possible. |
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