Please contact us through eBay, using the Ask a question link at the bottom of this page, if you need to return a product purchased from eBay. You will then be provided with instructions on how to proceed. We will happily refund goods, that are faulty as per Australian law provided they are still in re-saleable condition and you have your original proof of purchase. Such is the quality, in the last 5yrs we have never had a faulty one.