Orders are shipped within 24 hours of being ordered using Australia post express. Shipping is a flat rate of $12 Australia wide regardless of how much product you order. At the rare occurrence you are not happy with your product or have any problems, let us know because we will be happy to exchange or refund within 14 days of the purchase if the product is unopened. We cannot provide refunds of exchanges for opened goods or after 14 days. You will have to cover the cost of shipping. Please contact us if you need to refund or exchange your product.