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Toysrus Babiesrus

The Official Toys "R" Us Australia eBay Store

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Returns

Changing your mind

If you change your mind we accept returns as long as the following conditions are met:

  • If you change your mind we accept returns as long as the following conditions are met:
  • Proof of purchase e.g. receipt, order confirmation, packing slip, credit card statement, is provided

A restocking fee may be charged for large items.

A refund will be applied to the card that was used to make the payment.

In the event that you change your mind and the item is unboxed or partially assembled, Toys”R”Us is unable to offer a refund so please take your time when making your choice to avoid any inconvenience at a later date. To return an item, please contact our Customer Service team and have your receipt, emailed order confirmation or packing slip available to assist the customer service line in identifying your order.

Returning an item from an online order

Returning an item from an online order Contact Us with order confirmation or packing slip. The customer service team will take your details and the item details and organise for them to be replaced or repaired.

If a refund is preferred, please make sure to have your order confirmation or packing slip handy. A refund will be applied to the card that was used to make the payment.

In the event that you change your mind and the item is unboxed or partially assembled, Toys”R”Us is unable to offer a refund so please take your time when making your choice to avoid any inconvenience at a later date. To return an item, please contact our Customer Service team and have your receipt, emailed order confirmation or packing slip available to assist the customer service line in identifying your order.

Returning an item from a Toys”R”Us store

If the item you purchased is faulty, does not match the description or is not fit for the purpose specified, we will gladly assist you in repairing, replacing or refunding the product.

Please visit the customer service counter in store and have your proof of purchase either in the form of your emailed order confirmation, receipt or packing slip available. The customer service assistant will help you in then arranging a repair, replacement or refund.

If you change your mind we accept returns to any Toys”R”Us store as long as the following conditions are met:

  • The item is returned in a saleable condition with the original packaging, with all pieces intact.
  • Proof of purchase e.g. receipt, order confirmation, packing slip, credit card statement, is provided

A refund will be applied to the card that was used to make the payment.

In the event that you change your mind and the item is unboxed or partially assembled, Toys”R”Us may be unable to offer a refund so please take your time when making your choice to avoid any inconvenience at a later date.

Warranties

Many of the products that are sold at Toys"R"Us come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, please contact the manufacturer. Generally you will be able to find their contact details on the item packaging however If you are unable to locate the contact details of the manufacturer please don’t hesitate to contact us and we will be happy to pass on their details.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Toys"R"Us Recalled Products

Nothing is more important than the safety of your children. To that end, we will gladly accept returns on recalled items. If you choose to return your item to toysrus.com.au after calling our Customer Service team, a refund will be processed to the original method of payment as long as the item is accompanied by your proof of purchase in the form of your emailed order confirmation, receipt or packing slip. No restocking fee will apply in the case of product recalls. If you choose to return the item to one of our retail stores, a refund will be processed to the original method of payment if you have your order confirmation, receipt or packing slip, or to a Toys"R"Us merchandise value card if you do not have your proof of purchase handy.