We have two warehouses, one
in Dural NSW 2158 within Sydney Metro, the other in Guangzhou China.
Item locations for all products are matched to these two warehouses so
you will know where it will be shipped to you.
We ship same business day for orders paid before 2PM. A tracking number
will be available on request if the shipping service you paid includes
We use EMS express by
default unless EMS does not delivery to your area, or other options
such as DHL/UPS might be faster and cheaper.
will send you tracking number after your parcels have been dispatched.
tracking links for these different services are listed as below.
Tracking result may not show up in the first 12 hours after you have
received the tracking number.
[please note with Shipper Reference No. you
need to select a date range of parcel pickup. for example if you
received our tracking code on Dec 5th, please put in a date range of:
Dec 2nd-6th or a even wider range]
to Expect with Different International Couriers:
5 Working Days to Australia,New Zealand,
Japan and other South Asian Countires.
Days to European and North Amercian Countries (Italy and Belguim may
take more than 14 Days)
make only ONE attempt to deliver. If not successful, a pickup notice
will be left to your mailbox for you to pick it up from Local Post
EMS will NOT
CALL before they deliver.
European Countries Post Office may return the items back to China after
ONLY 3 days from the unsuccessful attampt, and they MAY NOT CALL YOU.
When to Act:
1, After 4
days of you received this message, Please track online to see if it
shows: DESPATCHED FROM SORTING CENTER, which means it has been put on
cargo plane. There are three Portal for EMS in China. Guangzhou,
Shanghai, and Beijing. EMS may exit from any one of
2, The Next
Update of Online tracking will be available approx. 3-5 Days later,
when the item lands and is processed by your local Post, who will hand
it over to custom for clearance.
should release it same day, and please expect them in the same or next
day. Call Local Post Customer Service if it doesn't turn up in 2 days
after custom release.
NOT WAIT FOR MORE THAN 7 DAYS AND DO NOTHING
4-6 Days World Wide
May NOT Call
return item back to China, with maximum 2 unsuccessful attemps to
Important: Make sure you HAVE provided a
VALID PHONE NUMBER, if not please contact your local DHL/UPS customer
service to update your contact details.