We are happy to exchange any product purchased Online as long as the product is returned in its original condition (unopened and unmarked packaging), and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip. Delivery charges are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost. In order to process your exchange of goods, please be sure to include a note or email correspondence explaining the reason for the return, the item you wish to exchange it with, as well as your daytime contact telephone number so that our Customer Service Team are able to contact you to arrange delivery of the exchanged item (postage charges apply). We will replace any item that has arrived Damaged or is Missing from your order at no cost to you, any faults or missing items must be reported to our Customer Service Department within 48 hours of your package being signed for. Please contact them on firstname.lastname@example.org or 61 2 8850 1396 for details on how to return the Damaged/Faulty Item. Goods should be sent to the following address: Web Order Dept. 5 Victoria Ave Castle Hill NSW 2154.