All our parcels are delivered by Australia Post /Contractors and OR Toll Ipec
Whilst we take the utmost pride in packing all our Internet and Mail orders, sometimes accidents, delays or errors do occur.
Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Victoria's Basement to be authorised to receive the products.
Victoria's Basement and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. (Normally 8:30-5pm Monday to Friday)
In the instance someone is not able to sign for your delivery; our carrier/s will leave a card.
When delivered by Australia Post you will need to collect your delivery from the closest Post Office.
Any other carrier you will need to contact them directly to make alternative delivery arrangements.
You will be sent a Tracking notification by email for you to track your parcel when it leaves Victoria's Basement. Please always check your Junk/Spam folders of your email for this notification if it is not delivered to your Inbox.
Please inspect your parcel and it's contents carefully on delivery, If you find any item Missing or Damaged please contact us within 48 hours on firstname.lastname@example.org or phone 02 8850 1396.
The Current delivery window for normal sized parcels is 7 to 14 Business Days.
For large quantity orders, you will be contacted by our Customer Service Team with your final freight charges.